Frequently Asked Questions
- Orders
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taylor orders are processed Monday to Friday. Your order will be dispatched within 1-2 working days, however if there are any delays we will notify you by phone or email. If you have ordered an item that is not available, we will notify you as soon as possible, at which time you will have the option of choosing a different item or receiving a refund. Please note: If you ordered several items to be delivered to the same address, we may send them to you separately to make sure we get them to you as soon as we can. Rest assured, this will not affect your shipping charges.
- Shipping
- Prices, Taxes & Duty
All prices are displayed in New Zealand Dollars (NZD) and are inclusive of New Zealand Goods and Services Tax (GST).
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
- Calculating your order cost in a Foreign Currency
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All prices on our site are listed and charged in New Zealand Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: